--- title: Subsidence Claims Management description: Innovation, technology and service are at the heart of our culture, all of which have led us to transform the way subsidence claims are managed. --- - [Home](https://www.360globalnet.com/en) - [What we do](https://www.360globalnet.com/en/what-we-do-in-360-words) - Company - [About us](https://www.360globalnet.com/en/about) - [Job vacancies](https://www.360globalnet.com/en/vacancies) - [Sustainability](https://www.360globalnet.com/en/news/360globalnets-inaugural-sustainability-report-2023) - Products - [No-Code Digital Claims](https://www.360globalnet.com/en/no-code-digital-claims-handling-platform) - [Unstructured Data Analysis](https://www.360globalnet.com/en/unstructured-data-management-and-analysis) - [Remote Site Visits](https://www.360globalnet.com/en/digital-site-visit-solution-with-live-streaming-collaboration-to-gather-evidence) - Services - [Subsidence](https://www.360globalnet.com/en/subsidence-claims-management) - [Drainage Repair](https://www.360globalnet.com/en/drainage-water-mains-repair-cctv-validation-site-investidation-drainage-repair-company) - [With You in 5](https://www.360globalnet.com/en/withyouin5) - [DR&R](https://www.360globalnet.com/en/drandr) - [Videos](https://www.360globalnet.com/en/digital-claims-platform-video-testimonials-and-overview-library) - [News](https://www.360globalnet.com/en/news) - [Contact](https://www.360globalnet.com/en/contact) UK [US](https://www.360globalnet.com/usa) [AU](https://www.360globalnet.com/au) [DE](https://www.360globalnet.com/de) [ES](https://www.360globalnet.com/es) [FR](https://www.360globalnet.com/fr) X # Outsource your subsidence claims handling Control your costs and boost customer service with our fully digital model [![Scale with surge events](https://www.360globalnet.com/hubfs/360_global_assets/images/Home/360ClaimsServices.svg)](https://www.360globalnet.com/en/subsidence-surge-management-with-digital-claims) ### Absorb Surges with ease We've re-invented the approach to this peril so both you and your policyholders can relax during surge events. Outsoucing your subsidence claims handling to us and utilitising our on-demand workforce, insurers suffer no loss in performance, speed or customer satisfaction during peak months. [**Learn More**](https://www.360globalnet.com/en/subsidence-surge-management-with-digital-claims) [![Our digital technology](https://www.360globalnet.com/hubfs/360_global_assets/images/Home/360Retrieve.svg)](https://www.360globalnet.com/en/subsidence-technology-management-with-digital-claims) ### Our digital technology Innovation, technology and service are at the heart of our culture, and utilising our multi-award-winning digital claims platform, 360SiteView, provides unrivalled scalability and service to insurers and their policyholders alike. Found out more here. [**Learn More**](https://www.360globalnet.com/en/subsidence-technology-management-with-digital-claims) [![subsidence service](https://www.360globalnet.com/hubfs/360_global_assets/images/Home/360SiteView.svg)](https://www.360globalnet.com/en/subsidence-service-technology-management-with-digital-claims-people-experience-here-for-you) ### Service is at our core The key people behind our proposition, with over 250 years of experience between them, have been responsible for driving the best results in the industry over the last decade. You need the right people to make the right decisions, and we have them ready to help you and your customers. [**Learn More**](https://www.360globalnet.com/en/subsidence-service-technology-management-with-digital-claims-people-experience-here-for-you) ## Outsourcing subsidence claims handling 360Globalnet - here's how it works We understand the challenges insurers face with subsidence claims, and our model is what you've been looking for.   ![digital subsidence claims management tech-2](https://www.360globalnet.com/hubfs/digital%20subsidence%20claims%20management%20tech-2.jpg) ![digital subsidence claims management tech-2](https://www.360globalnet.com/hubfs/digital%20subsidence%20claims%20management%20tech-2.jpg) ## Digitising subsidence claims Control costs and boost customer satisfaction. **We've reinvented how subsidence claims are managed to deliver the first end-to-end fully-digital subsidence claims process in the UK.**   - [Digitising the whole claims](https://www.360globalnet.com/en/subsidence-technology-management-with-digital-claims) process so all participants of a claim are linked together around one common platform and record; - Improved response, reduced aggravation and anxiety for customers; - Reduced claim lifecycles by removing delays, inefficiencies and introducing new non-invasive methods of investigation; - Increase the efficiency of engineering resource, enabling faster response times and availability to discuss with policyholders when required; - Delivering an average cost of claim very much better than market averages; - Enabling quick decision making by key engineers that are then acted upon by our highly skilled claims management team. In the [surge](https://www.360globalnet.com/en/subsidence-surge-management-with-digital-claims) of 2018 we achieved 100% compliance to normal year SLAs let alone relaxed surge year SLA’s, in contrast to many other providers who struggled with service levels.   **Our Clients and their Customers enjoy**   - A fast, intuitive online digital reporting platform to provide all the key information needed to identify subsidence damage and to accurately diagnose the proximate cause; - Virtual soils reporting where the profile of the soil type is known without the necessity to dig trial pits and boreholes; - Comprehensive video surveys and the ability to live stream this media to engineering or specialist resource; - Scheduling and pricing of repairs within days of notification to providing  accurate reserve information and; - Close visual monitoring of the repair process itself in ways that have not been possible previously and to quality assure outcome and customer satisfaction We have managed to attract [highly skilled and regarded staff](https://www.360globalnet.com/en/subsidence-service-technology-management-with-digital-claims-people-experience-here-for-you)due to our innovative model and careful selection process.   We have leveraged the benefits of a more efficient process by reinvesting the savings back into our high-quality team, both at the senior technicians’ level and top quality engineering expertise. This is so important because getting it right mitigates the cost, reduces the lifecycle and improves customer satisfaction.   If you'd like to find out more, get in touch today.   [![Discover more and get in touch](https://no-cache.hubspot.com/cta/default/3369513/15e11ceb-a0df-432c-890b-5e700c944581.png)](https://cta-redirect.hubspot.com/cta/redirect/3369513/15e11ceb-a0df-432c-890b-5e700c944581) ![Subsidence claims management](https://www.360globalnet.com/hubfs/Subsidence%20claims%20management.jpg) ## Download our Subsidence Brochure Feel free to download our high-level Subsidence brochure to see the benefits of working with 360Globalnet, the market leader in subsidence claims management.   **Our technology and expertise, your satisfied customers ready to renew.** [Access brochure](https://www.360globalnet.com/hubfs/Collateral%20Library/The%20home%20of%20subsidence%20digital%20claims.pdf) ![Subsidence claims management](https://www.360globalnet.com/hubfs/Subsidence%20claims%20management.jpg) ![Subscribe to Sundae](https://www.360globalnet.com/hubfs/Subscribe%20to%20Sundae.png) ![Subscribe to Sundae](https://www.360globalnet.com/hubfs/Subscribe%20to%20Sundae.png) ## Why not apply to subscribe to our SUNDAE bulletin? Introducing the SUNDAE Bulletin: your go-to source for the latest insights, news, and updates in the world of subsidence claims management. Initially created as an exclusive resource for our 360Globalnet staff, we've expanded access to share our wealth of knowledge with professionals in the insurance industry and beyond. [Find out more](https://www.360globalnet.com/en/thesundaebulletin) ## Testimonials "May I thank you and your team for an excellent customer experience throughout this project." "My thanks again to you and your colleagues at Globalnet throughout the process and please pass my thanks also to CPS Construction for their first class work and professional, friendly manner." Claimant experiences with 360Globalnet "It pays to get good insurance! I only wish other service industries had the same ethic!" "You have been polite and understanding in your dealing with us. The whole process was made quick and simple - exactly what is required in such claims." Claimant experiences with 360Globalnet "Thank you for finding the time to visit me yesterday and for explaining the next stage of, and the overall approach to, addressing the subsidence issues at my property. I felt very reassured about what is going to be done and your pragmatism about how to address all of the various problems gave me enormous confidence." CLAIMANT EXPERIENCES WITH 360GLOBALNET "Many thanks for your fast response and for your care, attention and expertise." "Eric and I just wanted to say thank you for carrying out such a thorough inspection andproducing such a fair report." CLAIMANT EXPERIENCES WITH 360GLOBALNET ![FSQS registered](https://www.360globalnet.com/hubfs/FSQS.png) 360Globalnet is fully certified and FSQS registered Hellios ![](https://www.360globalnet.com/hubfs/360_global_assets/images/Home/claims-award.jpg) Paul Stanley, 360Globalnet CEO, winner of Lifetime Achievement Award 2015 Claims Innovation Awards ![](https://www.360globalnet.com/hubfs/360_global_assets/images/Services/icon-customer-experience.svg) ### Improve customer experience ## Book your no obligation discovery session today ## Discover digital claims today. Delight customers and control costs. Ready? [![Discover more and get in touch](https://no-cache.hubspot.com/cta/default/3369513/15e11ceb-a0df-432c-890b-5e700c944581.png)](https://cta-redirect.hubspot.com/cta/redirect/3369513/15e11ceb-a0df-432c-890b-5e700c944581) ### Contact   - UK - 360Globalnet Bourne House, 475 Godstone Road, Whyteleafe, Surrey CR3 0BL [More contact information](https://www.360globalnet.com/en/contact) - USA - 360Globalnet Inc Suite 400, 2300 N Barrington Road, Hoffman Estates, IL, 61095 ### What's Next   [About](https://www.360globalnet.com/en/about)[News](https://www.360globalnet.com/en/news)[Contact](https://www.360globalnet.com/en/contact)     ### We're Social   [Twitter](https://twitter.com/360Globalnetcom) [LinkedIn](https://www.linkedin.com/company/360globalnet?trk=biz-companies-cym)   Copyright © 2020 360GLOBALNET. All rights reserved.  |   [Cookies](https://www.360globalnet.com/en/cookies) Registered in England and Wales Company No. 07127114 and VAT No. 997311778 By using this website, you consent to the terms of our online [privacy statement](https://www.360globalnet.com/hubfs/360GN%20Website%20Privacy%20Statement%20-%20360Globalnet%20-%20Jan%202026.pdf). Should this change, we will take reasonable steps to bring these changes to your attention Please note all phone calls or messages may be recorded for monitoring and training purposes. You can verify the validity of our ISO certificate by entering our certificate number 209922 via [this Link.](https://www.british-assessment.co.uk/verify-certification/) [Modern Slavery Act Statement 2026](https://www.360globalnet.com/hubfs/Modern%20Slavery%20and%20Trafficking%20Policy%20Statement%202026%20GN.pdf). [Quality Statement](https://www.360globalnet.com/hubfs/360_global_assets/quality%20statement.pdf). [UK GDPR Data Protect Policy](https://www.360globalnet.com/hubfs/360GN%20UK%20GDPR%20Data%20Protection%20Policy%20External%20V1.13%202026-01-08%20signed.pdf). ![ISO Certified](https://www.360globalnet.com/hs-fs/hubfs/ISO%2027001.jpg?width=100&height=100&name=ISO%2027001.jpg)