Cut costs and improve customer satisfaction with digital claims

“Since launching the platform we’ve experienced high levels of customer engagement and satisfaction which is fantastic. Over the course of the year we’ll be looking at other ways we can exploit this technology to help our customers.”

“In 2019, my team were saving roughly £2200 every working hour. Claims farming took up about 30% of that portfolio what was being identified using 360Globalnet. So far this year (December 3rd 2020) we've saved £4.5m!”

"We love working with 360Globalnet family, they match our appetite for innovation. We've been able to launch the most innovative solutions to the investigation and claims validation sector.”

"Mapfre Australia turned to 360 to understand whether changes could be made to the core use of their platform to attend to Mapfre’s needs. Without hesitation, the team at 360Globalnet built the necessary technology with their no-code platform, 360SiteView. It enabled the heavy lifting to be done by our business analysts internally, without any major development or IT involvement. 360Globalnet worked to tight deadlines and successfully implemented the requirements ahead of schedule in a very modern and easy to use technology allowing us to achieve our objectives.”

“Putting the insurers’ customers in control of their own claims, while delivering an engaging user experience, improves customer satisfaction and retention rates. By leveraging data analytics for enhanced fraud detection and forward-looking market and customer information, we also help insurers reduce costs and make better-informed business decisions.”

“We were astounded that your digital agents were able to attend when some of our neighbours have been told their insurers won't visit for many weeks yet to deal with their claim.”