The FCA's Consumer Duty isn't just tick-box exercise - it represents a fundamental shift in how businesses should approach fairness, transparency and outcomes. Even under mounting pressure and rising expectations, you don't need a massive tech setup to keep up, just smarter solutions.
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360Globalnet's no-code technology - 360SiteView makes it easier for businesses to respond quickly to changes in the market, consumer expectations and regulations. It enables companies to deliver better outcomes, back them up with data and adapt in real time. There's no need to wait months for developers - this technology helps businesses stay ahead, with the consumer at the heart of every decision.

So how does 360SiteView help businesses stay on track with the FCA's Consumer Duty?

Streamlining Claims: Implement systems quickly

Traditional development cycles can take months, but with 360SiteView, insurers can create claims-management systems in just weeks - or even days. And because changes can be made on the fly, businesses can stay compliant as rules evolve.

Staying Ahead of Consumer Needs: Adapt quickly to feedback

Consumer expectations are constantly changing. With no-code technology, businesses make real-time adjustments based on direct feedback. For example, if a customer expresses frustration over a confusing process flow, the interface can be quickly redesigned to add clearer instructions or simplify steps - all without waiting on development cycles - helping to build customer trust and satisfaction.

Endless Progress: Continuous improvement without the wait

Our clients can test, adjust and launch updates on the fly - keeping up with trends, meeting customer expectations and staying compliant at every step.

Boosting Efficiency with Automation: Streamlining the claims process

Automating repetitive tasks such as sending updates or reminders keeps claims moving faster and reduces errors. This also ensures customers stay informed, helping insurers meet compliance standards and maintain transparency.

Personalised Experiences: Tailor the process for each customer

Personalisation matters more than ever. Our clients can easily adjust the claims experience to suit each customer. Whether it's a first-time claimant or someone familiar with the process, businesses can vary communication styles and frequencies to enhance the experience.

Building Strong Relationships: A genuine commitment to accessibility and care

By tailoring the claims process to accommodate personal circumstances, insurers can meet FCA standards and ensure every customer feels valued and heard - while also creating a smoother, more inclusive experience. With 360SiteView's no-code technology, making changes is simple and fast - no tech team required - so you can improve the experience immediately.

Data-Driven Decisions: Real-time insights that guide strategy

The 360SiteView platform provides real-time data that helps businesses track customer behaviour and measure outcomes. With these insights, businesses can quickly spot trends and make informed decisions to better serve their customers.

Maximising Efficiency: Cutting costs without sacrificing quality

Traditional custom-build coded solutions can be expensive, time-consuming and often overrun. 360SiteView offers a cost-effective alternative that delivers comparable results - without the lengthy development process. These savings can be reinvested into improving customer experience and staying agile.

Building Trust Through Transparency: Staying compliant every step of the way

Trust is key in claims management, and transparency helps build it. 360SiteView's platform ensures that every step of the process is documented and accessible, helping businesses stay compliant and keep customers in the loop.

Future-Proofing Your Business: Stay flexible for what's next

The combination of no-code technology and claims management helps businesses remain ahead of market shifts. As consumer needs and regulations change, organisations that embrace no-code technology will be better equipped to stay ahead of the curve, quickly adapting to uphold high standards of customer service and meet the FCA's Consumer Duty principles.

It's time to build your claims-management system of the future today - fast, flexible and focused on the consumer.

To find out more how 360SiteView can empower your business to take on this challenge, feel free to reach out contact us here to arrange a no-obligation chat.

 

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