What is 360SelfServe?

360SelfServe enables a customer (or any other party) to self-report information, via a smart device, by uploading video, images or text, to our platform, for access in real-time or later on.

Where you need to capture external information, or evidence, this is collected for you, rather than by you, saving costs to serve, while improving validation and accuracy rates.

You can immediately access key information, to make smarter and more effective decisions.  Empowering customers in this way, offers a transparent way to engage with and reassure them. 

This product can serve any incident where evidence collection is required, in any industry sector. 

HOW IS THE EVIDENCE GATHERED?

With the 360SelfServe platform you can generate specific evidence requests and allow customers to generate their own, via a simple web form, without any need to download any software or an app.

Step by step, here’s how it works

  • SMS / EMAIL INVITATION

    SMS / EMAIL INVITATION

    The customer receives the link via text message or email 





  • CUSTOMER DATA ENTRY

    CUSTOMER DATA ENTRY

    The customer follows a scenario specific set of questions, providing text answers where appropriate




  • CAPTURE VIDEO / IMAGES

    CAPTURE VIDEO / IMAGES

    The directive templates should also contain requests for photos and video footage to really bring the evidence to life.



THE OUTCOME

Instant upload

Review gathered evidence at the desk, via the web

Outcome more effective

Instant decision making

Quicker response times

No expensive inspection resource deployed

Highly satisfied customers


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