As one of the Digital Transformation Specialists at 360Globalnet, I want to share why working with our no-code platform, 360SiteView, has become such a rewarding part of my role.
After years in the insurance industry - many of them spent as a claims handler - I've seen first-hand how this technology can transform the way we work. Here's what I've come to value most about it:
Ease
Having worked in insurance and technology since 2008, I know how complex and time-consuming claim processes can be. That's why I find 360SiteView such a game changer. From enabling customers to register a claim at their fingertips using intuitive, user-friendly interfaces, to automating supplier instructions - this platform genuinely simplifies tasks. I've seen how this reduction in complexity shortens the claim lifecycle and lowers associated costs. It's the kind of ease I wish I'd had access to in my early days handling claims.
Speed
In a previous role, I remember waiting up to six weeks for even the smallest change to go live. With 360SiteView, that's no longer the case. One of the features I appreciate most is how quickly I can implement change - whether it's tweaking a workflow, updating communications, or configuring complex calculations. What used to take weeks can now be achieved in a matter of hours or even minutes. That kind of speed not only helps me work more efficiently but also keeps things moving for our clients and end users.
Creativity
What really excites me about my work now is the creativity this technology enables. Because 360SiteView is highly configurable, there's no one-size-fits-all solution. I have the freedom to explore different approaches and tailor solutions to each unique challenge. Building custom tools, workflows, and platforms to meet client-specific needs has become one of the most satisfying parts of my job. It allows me to focus on problem-solving, not just process.
Adaptability
Another thing I've come to rely on is how adaptable the system is. The insurance landscape is always shifting, and being able to evolve alongside it is essential. I've seen how seamlessly 360SiteView integrates with tools like Office365, letting us generate and edit documents within the system, or manage appointments using Outlook calendars. This kind of adaptability means I'm not stuck working around limitations - the system grows with us and continues to meet real-world needs.
Flexibility
360SiteView also gives me the flexibility to respond in real time. For instance, during severe weather events, I can adjust SLAs, change wording in customer communications, or update contact details instantly. It's empowering to be able to make those changes on the fly, keeping customers informed and allowing claims handlers to focus on what really matters: progressing claims quickly and effectively.
In conclusion, it's the ease, speed, creativity, adaptability, and flexibility of 360SiteView that makes working with this technology so fulfilling for me. Gone are the days of rigid processes and long waits for someone else to push changes through. Now, I have the tools to make an immediate difference - and that's exactly why I love what I do.
If you're curious to learn more, head over to our website.
Sam Bennett
Digital Transformation Specialist at 360Globalnet
