US insurers settle 3,000 insurance claims in the devastating wake of Hurricanes Irma and Harvey in just 3 days, using 360Globalnet's award-winning no-code digital insurance claims technology.
In 2017, southern American states including Florida and Texas endured record storms, with Hurricanes Irma and Harvey making landfall only weeks apart. Large-scale evacuations followed and a state of emergency declared. Despite these extraordinary circumstances, one Florida-based insurer managed to process over 3,000 claims in just three days using digital insurance claims technology from 360Globalnet.
360Globalnet was contacted just a week before landfall, with a remit to help both policyholders in the path of the storm, and Florida Peninsula with the inevitable surge in claims, 360Globalnet delivered on the promise. Something that was only possible with no-code technology.
"We can't be more complimentary about this new digital process, from concept, through to implementation of hurricane damage claims triage. It was impressive how 360Globalnet's team was so responsive, assisting in every way they could, to make the deployment run so smoothly."
Within twenty minutes of going live, self-reported claims began to roll in. Their customers had immediately adopted the new digital process that consisted of completing a simple online form, and uploading video, text and image evidence. The insurer saved on call centre and external resources, because the customer-provided data was clear, making resource allocation simple.
"Instead of having to increase our temporary workforce to handle over 20,000 claims, we implemented this digital system. It allowed for a more efficient FNOL process, enabling workers to process claims more quickly."
The results spoke for themselves. It wasn't just about policyholders being able to lodge claims, they were settled in record times too. But don't just take our word for it. At DXC's Client Conference, Florida Pen Chairman, Paul Adkins, took to the stage to share his experience. You can watch the interview here.
If you'd like to find out more about how 360Globalnet can digitise your operation, get in touch today. We'd be delighted to show you the power of no-code ditial claims and see where it can streamline your operation. Slashing operational costs and boosting customer satisfaction in one move has never been so simple.