Subsidence claims are on the rise, becoming more frequent, complex, and costly. For insurers, the challenge isn't just operational; it's about maintaining customer trust.
Many still rely on outdated, fragmented systems. The result often leading to repeated misdiagnosis of the cause, cost overruns, conflicting communication, and customers left in the dark and at risk of harm.
Why Control Matters
Take Peggy, an 80-year-old homeowner and dear friend. She reported cracks nearly five years ago to her Insurer. Multiple engineer visits, contradictory advice, and constant chasing left her frustrated and anxious:
"I just want to know what is happening and why, explained in a way I can follow and understand."
Her story highlights a systemic problem: claims without proper control fail customers.
Why 360SiteView No-Code Technology is the Answer
Our no-code technology platform empowers insurers to rapidly design, build, deploy, and adapt claims processes without IT bottlenecks.
Key benefits when it comes to subsidence claims include:
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Configurable triage workflows - for accurate routing and root cause assessment.
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Single-system collaboration - all parties to a claim work in one place, enabling seamless data flow, communication, and maintaining transparency.
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Real-time claim status updates - delivered directly to customers.
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Rapid implementation - of regulatory and product changes.
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Surge readiness - scales seamlessly during periods of high claim volumes to maintain consistent service.
- Reduced operational costs - improved agility during surge periods.
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Configurable smart rules and controls - managing the lifecycle, preventing financial leakage, and protecting the customer journey.
For customers like Peggy, these smart rules and controls would have made all the difference - she would now receive clear updates, consistent guidance, and feel completely stress-free throughout her claim.
360SiteView Subsidence Claims Management System
In just six months, we've designed and built a platform that directly addresses the real challenges insurers face with subsidence claims. From disconnected workflows and poor communication to inconsistent diagnoses and limited oversight, we've tackled the issues that cause delays, rising costs, and customer complaints.
Built from the ground up with the customer journey in mind, the platform uses smart, data-driven controls to manage the entire claim lifecycle. It brings all parties together in one place and is purpose-built for subsidence claims, shaped by real claims insight and technology experience.
From first notification to resolution, 360SiteView no-code technology coordinates all parties, automates where appropriate, and works seamlessly alongside humans - who remain an essential part of the process.
The system has been designed to scale seamlessly during periods of high claim volumes. Automated workflows, smart rules, and real-time data allow insurers to maintain speed, accuracy, and clear customer communication - even during surge.
360SiteView Smart Controls in Action
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Customer Controls - automatic updates, early expectation-setting, reasonable adjustments.
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Leakage Controls - AI-driven decision support, supplier oversight, dynamic reserving advice.
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Performance Controls - SLA monitoring, engineer-led triage, automated workflows.
These controls quietly guide decisions, mitigate errors, reduce costs, and free handlers to focus on customers.
A Platform Designed Around How Subsidence Really Works
The 360SiteView Subsidence Framework provides a comprehensive end-to-end approach to managing subsidence claims. By combining the below components, the system supports faster, more accurate decisions - protecting both the customer and claims management resources.
Workflow & Process Management - ensuring every step is tracked, monitored, and optimised for maximum efficiency and accuracy.
- End-to-End Workflow Management: tracks every stage to prevent missed steps and reduce confusion.
- SLA & Lifecycle Monitoring: escalates delays, prioritises workflow, and prevents bottlenecks.
- Real-Time Self-Audit: triggers geotechnical review workflows with actions and frequency based on RAG complexity ratings.
- Smart Controls that Guide and Govern: actively manage claims in the background, improving speed, accuracy, and customer experience.
Data & Decision Support - using structured data and predictive models to drive faster, more reliable decision-making.
- Data-Led Triage: captures structured data and geotechnical insights for faster diagnosis.
- Causation Predictor Model: highlights likely cause to help prevent misdiagnosis and accelerate resolution.
- Supported Decision-Making: smart rules guide experts with forecasts, automated referrals, and consistent recommendations.
- Access to Real-Time Data: enables insurers to analyse trends and continuously improve outcomes.
Customer Engagement & Experience - placing the customer at the heart of the process through transparency, clarity, and consistently fair outcomes.
- Transparent Engagement: customers track progress, submit evidence, and receive automated updates.
- User-Focused Design: claims handlers see only what's relevant, avoiding confusion.
- Consumer Duty by Design: ensures fair, consistent outcomes with tailored support.
Financial & Supplier Control - maintaining financial discipline and optimising spend.
- Reserve Control: adjusts recommendations as information changes to maintain financial control.
- Supplier Oversight & Cost Control: real-time visibility and audit trails prevent unnecessary spend.
- Financial Leakage Prevention: monitors spend and supplier activity to reduce waste.
Governance & Compliance - ensuring every action is traceable, compliant, and delivered to the highest standard.
- Governance by Design: embedding traceability and oversight to drive quality, ensure compliance, and uphold accountability.
Together, these components keep claims moving efficiently, maintain transparency, and reduce stress for both customers and claims teams.
Crucially, our data-driven controls are seamlessly integrated by design, operating quietly in the background. They ensure quality, consistency, and support accurate decision-making - enabling claims teams work with confidence, consistency, and care.
The Bottom Line
From paper files and hard-coded systems to adaptive platforms, claim control is the difference between chaos and clarity. Subsidence may be complex, but with the right controls, insurers can respond faster, communicate clearly, and protect both customers and the bottom line.
The technology exists, the system is configured and ready to deploy - the next move is yours.
If you would like to know more about our Subsidence platform, or how 360SiteView No-Code Technology could work for you, click here.
