The Association of British Insurers (ABI) recently reported that motor insurers paid out a staggering £11.7 billion in car insurance claims in 2024. This surge is attributed to rising theft incidents and escalating repair costs, which have significantly impacted premiums.
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Key Highlights from ABI's 2024 Claims Data:

      • 2.4 million motor insurance claims were processed.
      • The average claim increased by 13% from 2023, reaching £4,900 - in Q4 2024, the average claim peaked at £5,300 - an all-time high.
      • Vehicle repair costs totalled £1.9 billion in Q4, culminating in a yearly total of £7.7 billion, marking another record and £1.5 billion more than in 2023.
      • The average theft claim in Q4 reached £11,200.

How Can Insurers Prevent a Repeat in 2025?

At 360Globalnet, we offer "out-of-the-box" and end-to-end Case Management systems designed for today's insurance market.

Our comprehensive motor case management system automates and optimises the entire motor claims lifecycle, including:

  • FNOL: Multi-channel intake (online, link, or handler-led)
  • Damage Assessment Triage: Instantly determine repair paths (to include the use of SMART repairs and reconditioned parts)
  • AI-Powered Fraud Detection: Triage and proactive fraud handling
  • Automated Claim Severity Profiling: For both damage and injury claims
  • Seamless Injury Claims Handling: Integrated with OIC and MOJ portals

The Impact?

      • Improved customer experience
      • Controlled claims costs
      • Faster settlements
      • Reduced operational expenses
      • Enhanced fraud detection
      • Increased agility

Join leading Insurers transforming claims with 360SiteView - experience the difference with our innovative solutions.

Interested in seeing it in action? Get in touch to schedule a demo or start a conversation today.