Online customer-guided, peril-specific data and video capture that incorporates real-time online collaboration between insurer and customer plus integrated live streaming video and virtual interviewing.
To tackle new problems that insurers are facing at a time when face-to-face visits are contrary to global policies, 360Globalnet has built on its award-winning no-code technology to create D.A.V.E., an enterprise strength online system that replicates - and often improves on - the benefits of site visits without the associated costs or dangers.
In situations where an insurer - or any company that relies on site visits or interviews - would usually send an agent or loss adjuster to collect information, assess damage or loss, or simply gather evidence, they can now do this entirely virtually.
D.A.V.E. allows customers and others to follow a detailed online guided process to provide the exact information and evidence that would otherwise have been obtained face to face; moreover, it allows real-time collaboration between claim handlers/adjusters and the customer and the invoking of live streaming video.
Paul Stanley, CEO of 360Globalnet, said: “No-one saw a seismic change like Covid-19 effectively changing companies’ operational and business models overnight.
Our no-code online digital technology allowed us to very quickly respond and build a technology to replicate any face-to-face requirement and, unlike simple live streaming technology, D.A.V.E. has a comprehensive feature set to provide a collaborative customer-friendly experience. D.A.V.E. is a product ideally suited to these challenging times but ultimately it can also change companies’ whole business models for information gathering, removing cost and hassle while maintaining high customer engagement and satisfaction.”
The key features of D.A.V.E. include:
- Simple intuitive technology for comprehensive information and evidence collection. Customers and others are pushed an incident-specific link detailing the exact information required to process their claim including workflow-driven requests for imagery, offline and online video. Any document type can be uploaded to D.A.V.E.;
- Real-time online collaborative assistance. Customers and others can request real-time online help from their claims handler/adjuster and the system will auto identify online users who need help;
- Integrated Video Technology. Offline and live streaming video capability is embedded within D.A.V.E. with major differences to other technologies in that video is integrated with all workflow and collaboration features in D.A.V.E., making it a very flexible and multi-purpose technology for replicating visits and onsite interviews; and
- No-code easily configurable workflow that can be easily adapted online to match different perils and information gathering requirements.
More information about D.A.V.E. can found here.
360Globalnet is an international digital technology and services business focused on the worldwide insurance industry. It provides digital online platform technology to revolutionise the insurance claims process, offering personal and business customers a highly responsive online experience. The business is owned by its management and invested in by DXC Technology of the USA, and a number of seasoned insurance investors. Formed in 2010 by entrepreneurs with a proven track record of developing transformational technologies, the products and services 360Globalnet offers today reflect the multi-million-pound investment in a strategic digital vision of insurance, envisioned at the outset. A customer-driven approach, utilising mobile devices, enables businesses to ‘see every claim’ and anticipate every risk. Today, these technologies are used by some of the world’s leading insurance companies, providing a customer-driven service to match the best online retailers.
Paul Stanley (CEO) +44 7710 831 184
Simon Yun-Farmbrough (Executive Chairman) +44 7711 015 196