360Siteview is the only totally self-configurable claims technology in the world where business users themselves design, build and implement any digital process at the desktop in plain English. The platform comes with a complete array of the essential digital technologies Insurers need including:
- Self-service capability for all participants to a claim;
- Online and offline video functionality;
- One single digital record around which the supply chain and every claim participant is linked together;
- Advanced data/analytics with unstructured data technology to unlock information in documents, forms and email;
- A digital environment to easily accommodate AI and machine learning, either our own or any third-party application.
Version 6 brings several powerful innovative new features:
- Faster Appointment Booking;
- UK Motor Damage Estimates;
- Smarter Forms;
- Improved Customer Communication Tools;
- Claims Team Management Tools; and
- Improved Claims Handler User Experience.
Book Appointments Faster
From any mobile device any participant to a claim can choose a convenient appointment time from available slots at repairers and other supply chain partners. And, of course, for specialists to visit the home to repair and replace or pick up a vehicle for repair. Simpler, faster and adding to customer delight.
Accurate Total Loss or Repair Decisions
Customers already upload photo and video evidence to show vehicle damage. 360Siteview now feeds data for the algorithms to applications such as Audatex (in the UK), Enterprise Network Intelligence, and others. Customers just click on exploding diagrams to register the location and severity of vehicle damage. Result - faster and more accurate decisions for customers and the claims team.
Claims handlers and policyholder can both work on the same item at the same time – greatly improving the insurer’s ability to support its customers. At the same time the use of forms for internal process steps allows instant scripting and deployment for contact centre agents. Result - a whole new dimension to the design of digital workflows.
Anticipate Storm, Hurricane & CAT Claims
The last thing a customer suffering hurricane damage wants is to have to find the insurer’s contact details and list the damage to contents and buildings. So, we’ve made it even easier to anticipate storm surge and CAT events.
Customers are sent pre-event email and SMS links to give them a digital channel to report losses without the need to call the Insurer. This lets the insurer show it is there to help. A faster, caring approach to put customers first.
Managing people more efficiently
Profile staff by skill and experience so claims go straight to the right people for faster action. From claims journey type to claims complexity, the right people manage the right claims to raise performance levels and customer satisfaction.
The Home Screen has been improved making it easier for claims handlers to see every aspect of a claim from FNOL to Settlement. Team leaders find it even easier to see the team’s performance and anticipate potential problems. Result - a laser focus on customer satisfaction.
Paul Stanley, CEO of 360Globalnet, said:
“Insurance customers are demanding faster, personalised and self-service claims from their phone, tablet and laptop and the choice of talking to an empathetic claims handler whenever they need. All without having to repeatedly answer questions they have already answered!
Insurers require improved service at much lower operational cost where the cost of claims themselves is controlled together with anti-fraud technology built in
360Globalnet has a continuing programme of development and innovation to enhance 360Siteview and preserve its market edge.”
360Globalnet is an international digital technology and services business focused on the worldwide insurance industry.
We provide digital online platform technology to revolutionise the insurance claims process, offering personal and business customers a highly responsive online experience.
The business is owned by its management and invested in by DXC Technology of the USA, and a number of seasoned insurance investors.
Formed in 2010 by entrepreneurs with a proven track record of developing transformational technologies, the products and services 360Globalnet offers today reflect the multi-million-pound investment in a strategic digital vision of insurance, envisioned at the outset.
A customer-driven approach, utilising mobile devices, enables businesses to ‘see every claim’ and anticipate every risk. Today, these technologies are used by some of the world’s leading insurance companies, providing a customer-driven service to match the best online retailers.
Paul Stanley, CEO: +44 7710 831184
Simon Yun-Farmbrough, Executive Chairman: +44 7711 015196