Many still rely on outdated, fragmented systems. The result often leading to repeated misdiagnosis of the cause, cost overruns, conflicting communication, and customers left in the dark and at risk of harm.
Take Peggy, an 80-year-old homeowner and dear friend. She reported cracks nearly five years ago to her Insurer. Multiple engineer visits, contradictory advice, and constant chasing left her frustrated and anxious:
"I just want to know what is happening and why, explained in a way I can follow and understand."
Her story highlights a systemic problem: claims without proper control fail customers.
Our no-code technology platform empowers insurers to rapidly design, build, deploy, and adapt claims processes without IT bottlenecks.
Key benefits when it comes to subsidence claims include:
Configurable triage workflows - for accurate routing and root cause assessment.
Single-system collaboration - all parties to a claim work in one place, enabling seamless data flow, communication, and maintaining transparency.
Real-time claim status updates - delivered directly to customers.
Rapid implementation - of regulatory and product changes.
Surge readiness - scales seamlessly during periods of high claim volumes to maintain consistent service.
Configurable smart rules and controls - managing the lifecycle, preventing financial leakage, and protecting the customer journey.
For customers like Peggy, these smart rules and controls would have made all the difference - she would now receive clear updates, consistent guidance, and feel completely stress-free throughout her claim.
Customer Controls - automatic updates, early expectation-setting, reasonable adjustments.
Leakage Controls - AI-driven decision support, supplier oversight, dynamic reserving advice.
Performance Controls - SLA monitoring, engineer-led triage, automated workflows.
These controls quietly guide decisions, mitigate errors, reduce costs, and free handlers to focus on customers.
The 360SiteView Subsidence Framework provides a comprehensive end-to-end approach to managing subsidence claims. By combining the below components, the system supports faster, more accurate decisions - protecting both the customer and claims management resources.
Data & Decision Support - using structured data and predictive models to drive faster, more reliable decision-making.
Customer Engagement & Experience - placing the customer at the heart of the process through transparency, clarity, and consistently fair outcomes.
Financial & Supplier Control - maintaining financial discipline and optimising spend.
Governance & Compliance - ensuring every action is traceable, compliant, and delivered to the highest standard.
Together, these components keep claims moving efficiently, maintain transparency, and reduce stress for both customers and claims teams.
Crucially, our data-driven controls are seamlessly integrated by design, operating quietly in the background. They ensure quality, consistency, and support accurate decision-making - enabling claims teams work with confidence, consistency, and care.
From paper files and hard-coded systems to adaptive platforms, claim control is the difference between chaos and clarity. Subsidence may be complex, but with the right controls, insurers can respond faster, communicate clearly, and protect both customers and the bottom line.
The technology exists, the system is configured and ready to deploy - the next move is yours.
If you would like to know more about our Subsidence platform, or how 360SiteView No-Code Technology could work for you, click here.