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UK pet insurer achieves 80+ NPS with digital insurance claims

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Learn how a leading UK insurer has improved the insurance claims process for their pet insurance customers and created a more efficient business

  • NPS now stands at 80+

  • 75% of all claims now managed digitally

  • Bespoke system launched in just 2 months

  • 97% of vets report system is good to use

  • Insurer now has greater control of the claim

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