A Leap into the Unknown: How I Found My Place in Tech

At 360Globalnet, Technical Support is more than simply solving problems - it's about driving innovation, building trust, and creating real value.

Our team is curious, detail-driven, and always willing to go the extra mile. We value patience and creativity, providing both our clients and colleagues with the support they need, to the very best of our ability.

If you've ever wondered what it's like to work in a fast-paced, tech-led environment where your efforts make a genuine impact - this is it.

What started as a leap into the unknown has become one of the most rewarding chapters of my career. Beginning a new role in technical support, particularly within a specialised field like insurance technology, has been both rewarding and challenging. During my first year at 360Globalnet, I've not only developed professional skills but also experienced significant personal growth. From the clients we support every day to the collaborative teams within the company, the journey has been nothing short of brilliant.

While the work itself can be highly technical, what makes it so fulfilling is the constant interaction with clients. I take pride in being able to translate complex technical jargon into clear, accessible solutions. Developing this skill has been invaluable, and I've come to appreciate a workplace where learning is encouraged, and personal progress is valued just as highly as professional development.

Of course, the transition wasn't without its challenges. Coming from a psychology background and stepping head-first into the world of insurtech was daunting. It was an entirely new experience, but also one filled with excitement - especially as rapid developments in technology and AI continue to reshape the way support teams and insurers operate.

Perhaps the most surprising part of my journey has been discovering an unexpected passion for technology. When I first started, I viewed it mainly as a tool to get things done. Now, I recognise it as a dynamic, ever-evolving force with the power to solve real-world problems. At 360Globalnet, this potential becomes tangible, as the systems we create empower insurers to deliver faster, smarter claims management and provide better service to their customers.

I've also grown to appreciate the intricacies of the systems themselves - from understanding the architecture of claims management platforms to troubleshooting issues as they arise. My psychology background may not have prepared me technically, but it has given me a unique perspective on how technology affects people and businesses, helping me connect the human and technical aspects of support.

Looking back, my first year at 360Globalnet as a Technical Support Administrator has been transformative. I've gained confidence, built new technical expertise, and developed a genuine passion for technology. What began as a leap into the unknown has become a fulfilling career path - one I look forward to continuing for many years to come.

Curious to learn more about our work and the people behind it? You can explore more on our website.

Leigh Evans

Technical Support Administrator