The Corona Virus crisis has demonstrated the necessity for Insurers to provide their customers an efficient and seamless online “end to end” process for managing their claims, when call centers and back offices are seriously affected, physical visits are not allowed, and repairs delayed.
Those companies who have online digital technology can readily adapt to an ever-changing situation. While reducing LAE and loss costs Insurers can still focus on a customer experience that will out-perform their peers in an extremely challenging future. We understand Insurance Carriers of all descriptions will be looking to cut spending, competition for the available business will be intense and the efficiency of claims settlement will be a major contributor to bottom line performance over the next 5 years.
We can help reduce operational cost by up to -50%, positively impact claims cost by -8% while Net Promoter Scores approach the 80’s.
360Globalnet is working with some of the world’s leading Insurers to facilitate fully digital claims processing from online reporting to settlement for any claim type, of any complexity in any geography.
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