This move to the 360SiteView digital platform will speed resolution and improve customer satisfaction.
HOFFMAN ESTATES, IL – May 22, 2019 — 360Globalnet, a global provider of cloud-hosted, claims InsurTech solutions, is pleased to announce that The Hanover Insurance Group, Inc. (The Hanover) has selected the company’s 360SiteView digital platform for automated claims settlement.
Recognizing that most of the company’s current claims communications are handled via phone, The Hanover’s vendor selection efforts focused largely on finding a solution that could effectively expand the communications options to better meet the needs and expectations of a growing customer base.
“360Globalnet stood out in a number of ways,” said Stephanie Behnke, vice president for claims strategy at The Hanover. “One of the most compelling features was how quickly we could go to market with the tool. It also puts control in our hands. We can change and add to templates anytime we have a need to do so without any technology costs.”
Initial results from the 360SiteView project are positive, with The Hanover able to settle a claim within 27 minutes of first notice of loss (FNOL) using the tool.
Because 360SiteView is cloud-hosted and supported by insurance professionals who know claims problems and processes the solution can be rapidly implemented, even during times of increased claim reporting such as natural and manmade disasters, for immediate results and ongoing satisfaction.
“We are looking at the success The Hanover has had so far as just the tip of the iceberg,” said Andrew Peet, head of operations for the Americas for 360Globalnet. “Settling claims faster and via the channels insurance customers prefer means lower overall loss costs for P&C insurers like The Hanover , as well as improved customer satisfaction and retention. It’s one thing everyone can agree on as an uncontested win-win.”
360Globalnet is a global provider of cloud-hosted, InsurTech solutions which streamline the claim process for P&C insurance companies and deliver greater customer satisfaction and retention rates through the digital enablement of legacy environments. 360Globalnet is an AWS APN Partner, a DXC Technology “Solution Partner,” and an industry ecosystem member of the DXC Partner Network.