For small businesses, dealing with insurance claims can be time-consuming and disruptive.
Whether it's property damage, business interruption, loss of stock, or liability claims, traditional processes are often slow, manual, and frustrating. Delays in claims handling can result in financial strain, operational downtime, and uncertainty at a time when businesses need resolution the most.
The solution? A world-class digital platform that enables customer self-service, seamless evidence uploads, and intelligent triage rules to ensure claims progress swiftly towards resolution.
At 360Globalnet, we've developed 360SiteView, a cutting-edge claims management solution that puts control in the hands of businesses while enabling insurers to process claims more quickly and accurately. By allowing customers to self-serve, submit real-time evidence, and follow guided triage rules, claims can be settled promptly and fairly, minimising disruption and maximising efficiency.
Why This Matters
- Customer Self-Service: Businesses can report claims instantly, without waiting for call centre availability, reducing delays and improving response times.
- Instant Digital Evidence Upload: Video, imagery, and supporting documents can be submitted directly through the platform, ensuring swift verification and reducing disputes.
- Intelligent Triage Rules: Smart, pre-configured workflows assess claims based on severity and complexity, automatically routing them for fast-track settlement or further review as needed.
- Faster Business Interruption Claims: Digital tools analyse losses efficiently, ensuring businesses receive payouts without unnecessary back-and-forth.
- Clear Path to Resolution: The system guides users through every step, from claim submission to settlement, providing transparency and efficiency.
- A Single, Digital Source of Truth: All evidence and claim details are securely stored in one accessible location, eliminating inefficiencies and ensuring a smooth claims experience.
When it comes to small commercial claims, speed and simplicity are critical. The 360SiteView platform ensures that businesses and insurers benefit from a seamless, digital-first approach - reducing processing times, minimising disputes, and allowing businesses to focus on recovery. In today's fast-paced world, empowering customers with self-service and real-time evidence submission is key to transforming claims management for the better.