According to the latest data from the Association of British Insurers (ABI), pet insurance claims costs reached a record £1.23 billion in 2024 - marking a 4% increase on the previous year and more than double the total a decade ago.

 

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A staggering 1.8 million claims were made in 2024 - an average of 4,900 claims per day. The average claim is now £685, up 3% year-on-year.

 

Why This Matters for Pet Insurers

As claims volumes and costs rise, insurers must tackle complexity, customer expectations, and cost control - with no room for inefficiency.

That's where 360Globalnet comes in. Our end-to-end digital pet claims management system is designed to reshape how insurers handle pet claims - faster, smarter, and more profitably.

 

Key Features of Our Pet Claims Solution

  • Unified Digital Claims Record: Seamlessly connect customers, vets, and other stakeholders in a single, traceable record throughout the claim lifecycle.

  • Workflow Automation & Decision Engine: Eliminate manual steps - automate triage, checks, approvals, and tasks using built-in policy rules and limits.

  • Omnichannel Intake: Claimants can submit via online portal, phone, handler input, or case-specific tools such as VetEnvoy*.

  • Smart Claims Calculator: Automatically applies policy terms, excesses, co-payments, and financial limits to generate accurate settlement values.

  • Continuous Claim Profiling: Track and analyse claims in real time from notification through to settlement.

  • Comprehensive MI & BI Output: Exportable dashboards for business insights and operational control.

The Impact You'll See

                 Benefit                  Outcome
40-50% operational costs Automation reduces manual handling
Up to 85% reduction in claims leakage Policy-integrated workflow prevents overpayment
Claims settle up to 50% faster Straight-through processing speeds resolution
Actionable data insights Leverage structured/unstructured data for proactive decision-making

 

Ready to Transform Your Pet Claims Process?

With pet insurance payouts soaring, now is the time to modernise your claims infrastructure. Our platform not only offers powerful efficiency gains - it also scales across motor, pet, and property lines with the same deployment agility.

Get in touch to book a demo or learn how we can help you manage claims with confidence and control.

 

*Vet Envoy is a digital communications hub that integrates with veterinary Practice Management Systems (PMS), enabling the secure and paperless submission of insurance claims, microchip registrations, and laboratory reports.

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