A staggering 1.8 million claims were made in 2024 - an average of 4,900 claims per day. The average claim is now £685, up 3% year-on-year.
Why This Matters for Pet Insurers
As claims volumes and costs rise, insurers must tackle complexity, customer expectations, and cost control - with no room for inefficiency.
That's where 360Globalnet comes in. Our end-to-end digital pet claims management system is designed to reshape how insurers handle pet claims - faster, smarter, and more profitably.
Key Features of Our Pet Claims Solution
Unified Digital Claims Record: Seamlessly connect customers, vets, and other stakeholders in a single, traceable record throughout the claim lifecycle.
Workflow Automation & Decision Engine: Eliminate manual steps - automate triage, checks, approvals, and tasks using built-in policy rules and limits.
Omnichannel Intake: Claimants can submit via online portal, phone, handler input, or case-specific tools such as VetEnvoy*.
Smart Claims Calculator: Automatically applies policy terms, excesses, co-payments, and financial limits to generate accurate settlement values.
Continuous Claim Profiling: Track and analyse claims in real time from notification through to settlement.
Comprehensive MI & BI Output: Exportable dashboards for business insights and operational control.
| Benefit | Outcome |
| 40-50% operational costs | Automation reduces manual handling |
| Up to 85% reduction in claims leakage | Policy-integrated workflow prevents overpayment |
| Claims settle up to 50% faster | Straight-through processing speeds resolution |
| Actionable data insights | Leverage structured/unstructured data for proactive decision-making |
Ready to Transform Your Pet Claims Process?
With pet insurance payouts soaring, now is the time to modernise your claims infrastructure. Our platform not only offers powerful efficiency gains - it also scales across motor, pet, and property lines with the same deployment agility.
Get in touch to book a demo or learn how we can help you manage claims with confidence and control.
*Vet Envoy is a digital communications hub that integrates with veterinary Practice Management Systems (PMS), enabling the secure and paperless submission of insurance claims, microchip registrations, and laboratory reports.