--- title: Pet Insurance Claims Top £1.23 Billion in 2024 — Here's What It Means for Insurers description: UK pet insurance claims hit a record £1.23 billion in 2024 with 1.8 million claims filed. Discover what rising costs mean for insurers and how digital claims solutions can improve efficiency. image: https://www.360globalnet.com/hubfs/cropped-unnamed%20627x627-1.png --- - [Home](https://www.360globalnet.com/au) - [About](https://www.360globalnet.com/au/about) - Products - [Digital Claims](https://www.360globalnet.com/au/online-digital-claims-management-platform) - [Unstructured Data Analysis](https://www.360globalnet.com/au/unstructured-data-analysis-and-fraud-detection-in-insurance) - [Remote Site Visits](https://www.360globalnet.com/au/digital-site-visit-experience-live-streaming-collaboration-evidence-gathering-online-video) - [the net group](https://www.360globalnet.com/au/the-net-group) - [News](https://www.360globalnet.com/au/news) - [Contact](https://www.360globalnet.com/au/contact) AU [UK](https://www.360globalnet.com/en) [US](https://www.360globalnet.com/usa) [DE](https://www.360globalnet.com/de) [ES](https://www.360globalnet.com/es) [FR](https://www.360globalnet.com/fr) X # Pet Insurance Claims Top £1.23 Billion in 2024 — Here's What It Means for Insurers August 12, 2025 ## According to the latest data from the Association of British Insurers (ABI), pet insurance claims costs reached a record £1.23 billion in 2024 - marking a 4% increase on the previous year and more than double the total a decade ago.   ![unnamed-3](https://www.360globalnet.com/hs-fs/hubfs/unnamed-3.png?width=512&height=512&name=unnamed-3.png) A staggering 1.8 million claims were made in 2024 - an average of 4,900 claims per day. The average claim is now £685, up 3% year-on-year.   Why This Matters for Pet Insurers As claims volumes and costs rise, insurers must tackle complexity, customer expectations, and cost control - with no room for inefficiency. That's where 360Globalnet comes in. Our end-to-end digital pet claims management system is designed to reshape how insurers handle pet claims - faster, smarter, and more profitably.   Key Features of Our Pet Claims Solution - Unified Digital Claims Record: Seamlessly connect customers, vets, and other stakeholders in a single, traceable record throughout the claim lifecycle. - **Workflow Automation & Decision Engine:** Eliminate manual steps - automate triage, checks, approvals, and tasks using built-in policy rules and limits. - Omnichannel Intake:Claimants can submit via *online portal*, *phone*, *handler input*, or case-specific tools such as VetEnvoy\*. - Smart Claims Calculator:Automatically applies policy terms, excesses, co-payments, and financial limits to generate accurate settlement values. - Continuous Claim Profiling: Track and analyse claims in real time from notification through to settlement. - Comprehensive MI & BI Output: Exportable dashboards for business insights and operational control. #### The Impact You'll See | **Benefit** | **Outcome** | | --- | --- | | **40-50% operational costs** | Automation reduces manual handling | | **Up to 85% reduction in claims leakage** | Policy-integrated workflow prevents overpayment | | **Claims settle up to 50% faster** | Straight-through processing speeds resolution | | **Actionable data insights** | Leverage structured/unstructured data for proactive decision-making |   Ready to Transform Your Pet Claims Process? With pet insurance payouts soaring, now is the time to modernise your claims infrastructure. Our platform not only offers powerful efficiency gains - it also scales across motor, pet, and property lines with the same deployment agility. [Get in touch](https://www.360globalnet.com/en/contact)to book a demo or learn how we can help you manage claims with confidence and control.   \*Vet Envoy is a digital communications hub that integrates with veterinary Practice Management Systems (PMS), enabling the secure and paperless submission of insurance claims, microchip registrations, and laboratory reports. 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