360Globalnet is working with some of Australia’s and the world’s leading Insurers and Brokers to facilitate digital claims handling across the entire spectrum, from online reporting to settlement for any claim type, of any complexity in any geography.
The COVID-19 crisis has highlighted the difficulties and challenges for Insurers in maintaining an effective and efficient process for managing customer’s claims when unforeseen circumstances up-end reliance on traditional call centres and back offices and when physical visits are prohibited and fulfillment of claims is delayed.
Those companies who have commenced their digital technology journey are able to more readily adapt to an ever-changing situation, whilst reducing operational cost, controlling claims spend and improving the customer experience, and will out-perform their peers in the future. Customers of all descriptions will be looking to cut cost, competition for the available business will be intense and controlling CHE (Claims Handling Expense) whilst improving efficiency of claims settlement will be a major contributor to an insurer’s success in the future.
We can help Insurers reduce operational cost by up to -50%, positively impact claims cost by -8% whilst Net Promoter Scores approach the 80’s.
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