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Customer-led digital claims reporting and settlement

Our digital tools put the customer in charge of reporting and managing their own claims. Claim lifecycle time is significantly reduced, improving efficiencies in your business and driving up customer satisfaction.

  • Works as online solution or via contact centre
    Customer completes a simple incident-specific template obtained from your website, your app, or via a contact centre.
  • Simple process
    The 360SiteView process is designed to keep all steps of the claim short, maximising the use of video,  imagery and documents to explain the loss.
  • Automated customer portal
    The customer is kept updated automatically of claim progress and can check status at any time without the need to login or remember another password.

Slick process automation for any insurer

Following information upload, each claim is mapped to a pre-determined digital settlement path according to its complexity. This path includes comprehensive online functions of automation, workflow and orchestration of the supply chain.
  • You control the digital claims process
    360SiteView is virtually 100% configurable. Operational teams are able to design and implement any digital process and publish it immediately, with no technical knowledge required.
  • Manage any claim type digitally
    The agility and flexibility of the platform optimises process implementation for each individual claimant. Use 360SiteView for any business class or claim type: motor, property, casualty, travel, pet, warranty, commercial, engineering, aviation, marine ... anything.
  • Improve claim insight and reduce costs
    Bring any loss to the desktop via live video streaming and offline images, text, documents and email. You see the details of every claim almost instantly, allowing faster, more informed decision-making and offering typical cost savings of 10-13%.

A better way to control your supply chain

360SiteView creates a single digital claim record that can be accessed from all permitted parties along the supply chain. No data is duplicated, all calendar entries are synchronised and the whole process is transparent.

  • Single, accurate data record
    All claim-related evidence is stored in a single digital record for each claimant. Suppliers can be automatically linked to the customer and claim event.
  • Full visibility of supplier activities
    The virtual tools provided by 360SiteView make the entire claims process collaborative and transparent. The insurer can see exactly what the supplier is doing and monitor progress.
  • Better service for customer and insurer
    Transparency encourages full compliance to service standards and the delivery of a quality job that doesn't come with any hidden extras.
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Improve customer experience

Collect accurate claims data in minutes

Make critical decisions faster from your desk

Fraud down 40% and indemnity costs 15%

Save costs with fewer site visits

Speed up claims process

Want to try 360Globalnet?

Your customers are ready for a revolution.

Set up a trial today